Counselling Fees

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Practice Payment Policy

 

Talking about counselling fees can feel uncomfortable in a therapeutic space where the focus is on support and connection. Yet, acknowledging the practical aspects of therapy helps ensure both you, the client, and I, as your therapist, feel respected, valued and considered within our professional relationship.

 

To support this, all clients are informed about my practice policy, prior to commencing counselling services. Any updates to these policies are published here, with a “Cancellation Fee” link included in every invoice email.

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Fees, Payments & Cancellations

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The payments, cancellation and rescheduling terms in this section do not apply to packages or intensive programs, as these have their own terms and conditions. Please speak directly with Debra for further information.

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​Payments:

To support the smooth running of the practice and ensure our time together can remain fully focused on therapy, session fees are required three (3) business days prior to your appointment.  In this instance, clients are asked to provide card details to be securely stored within my practice management system. This allows session fees to be automatically processed if payment is not received by the due date or remains unpaid, in line with the practice terms agreed upon - a $10 late payment administration fee may apply.

 

If you prefer not to provide card details on the consent form, this will be taken as your preference to pay for each appointment upfront. An invoice will be issued at the time of booking, and payment will be required within 24 business hours of booking to confirm your appointment. If payment is not received within this timeframe, the booking will be automatically released and become available to other clients.

 

Please note that attendance for all appointments is confirmed on receipt of payment.  If an appointment is not paid on time and falls within the cancellation period, the appointment may be cancelled and cancellation fees applied. 

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Cancellations & Rescheduling:

• A minimum of 48 business hours notice is required to cancel or reschedule

• Cancellations with less than 48 business hours notice, or missed appointments, will incur a 100% cancellation fee

• Weekends are not included in the notice period, as the practice is closed

 

This fee is applied because the time has been reserved exclusively for you and is not able to be offered to another client at short notice.

Cancellation fees are not subject to waiver.

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With more than 48 business hours notice, you may choose:

• a refund (less a 15% administration fee), or

• a transfer of the full session fee to another appointment within 6 weeks

 

Recurrent Cancellations and No-Show Policy

Unexpected situations are understandable; however, consistent attendance is important for effective progress.  If you cancel three appointments consecutively or within a short period, your ongoing access to regular appointments may be reviewed.  In these circumstances it may be necessary to temporarily pause services or limit future bookings to full payment being required upfront.

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Additional Fees & Communication:

Letters, reports, or other written documentation are charged at the standard session rate in 15-minute increments.

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Any changes to fees will be communicated via email. Current terms are available via the Cancellation Fee link included in invoice communications.

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If you have any questions or concerns regarding fees, payments, or cancellations, please feel free to contact me.