​​At Anchoring Your Life Counselling

I believe that clear communication and transparency are essential.

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Talking about business can feel uncomfortable in a therapeutic space where the focus is on support and connection. Yet, acknowledging the practical aspects of therapy helps ensure both you, the client, and I, as your therapist, feel respected, valued and considered within our professional relationship.

 

To support this, all clients are informed upfront about my business policies. Before counselling begins, you’ll be asked to sign an agreement outlining the services provided, billing arrangements and cancellation policies. This ensures we share clear expectations, so you can feel confident knowing exactly how services operate. Any updates to these policies are published here, with a “Cancellation Fee” link included in every invoice email for easy reference.

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BILLING, CANCELLATIONS AND REFUNDS POLICY

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Consistent attendance and timely payments help us build momentum toward your goals and allow for effective planning and scheduling to support all clients fairly. When payments are delayed or cancellations are made at short notice - or occur repeatedly - it can disrupt the consistency for providing high-quality care.

 

Anchoring Your Life Counselling requires at least 48 hours’ notice if you are unable to attend a scheduled appointment. If you provide 48 hours’ notice or less for a cancellation or reschedule, or if you do not attend your appointment, a cancellation fee of 100% will be payable to cover associated costs.  Please note that weekends are not included in the notice period, as the practice is closed on these days.  In cases of repeat cancellations (two or more), Anchoring Your Life Counselling reserves the right to decline scheduling further appointments.

 

To confirm your attendance at your appointment, payment is required three business days in advance.  If there have been two or more instances of late payments, payment is required at the time of booking.  If there have then been two or more further instances of late payment, Anchoring Your Life Counselling reserves the right to not schedule any further appointments.

 

Cancellations made with more than 48 hours’ notice are eligible for a refund, subject to a 15% administration fee of the booked service.

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For all payment enquiries or concerns, please do not hesitate to contact Debra.

 

Reminders are sent for your appointments, however these are a courtesy only, so please do not rely on them solely.  It remains your responsibility to manage your appointments, make timely payments and notify the practice in advance if you are unable to attend.

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Current terms and conditions can be found by following the "Cancellation Fee" link included in the invoice email. Payment of an invoice confirms acceptance of the Terms as of the invoice date.