Counselling Fees

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Practice Payment Policy

 

Talking about counselling fees can feel uncomfortable in a therapeutic space where the focus is on support and connection. Yet, acknowledging the practical aspects of therapy helps ensure both you, the client, and I, as your therapist, feel respected, valued and considered within our professional relationship.

 

To support this, all clients are informed about my practice policy, prior to commencing counselling services. Any updates to these policies are published here, with a “Cancellation Fee” link included in every invoice email.

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Fees, Payments & Cancellations

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I value the commitment you bring to counselling, and clear policies help support this work and ensure fairness for all clients.

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Payments:

To support the smooth running of the practice and ensure our time together can remain fully focused on therapy, session fees are required three (3) business days prior to your appointment.  In this instance, clients are asked to provide card details to be securely stored within my practice management system. This allows session fees to be automatically processed if payment is not received by the due date or remains unpaid, in line with the practice terms agreed upon.

 

If you prefer not to provide card details on the consent form, this will be taken as your preference to pay for each appointment in full at the time of booking.

 

Please note that appointments are confirmed once payment has been received at the time of booking, or when a valid card is securely stored on file.

 

Cancellations & Rescheduling:

• A minimum of 2 business days notice is required to cancel or reschedule

• Cancellations with less than 2 business days notice, or missed appointments, will incur a 100% cancellation fee

• Weekends are not included in the notice period, as the practice is closed

 

This fee is applied because the time has been reserved exclusively for you and is not able to be offered to another client at short notice. Cancellation fees are not subject to waiver.

 

With more than 2 business days notice, you may choose:

• a refund (less a 15% administration fee), or

• a transfer of the full session fee to another appointment within 6 weeks

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Repeated late cancellations or missed appointments may impact the ability to offer ongoing bookings.

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Additional Fees & Communication:

Letters, reports, or other written documentation are charged at the standard session rate in 15-minute increments.

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Any changes to fees will be communicated via email. Current terms are available via the Cancellation Fee link included in invoice communications.

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If you have any questions or concerns regarding fees, payments, or cancellations, please feel free to contact me.