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Talking about business can feel uncomfortable in a therapeutic space where the focus is on support and connection. Yet, acknowledging the practical aspects of therapy helps ensure both you, the client, and I, as your therapist, feel respected, valued and considered within our professional relationship.

 

To support this, all clients are informed about my practice policy, prior to commencing counselling services. Any updates to these policies are published here, with a “Cancellation Fee” link included in every invoice email.

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FEES, PAYMENTS & CANCELLATIONS

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I value the commitment you bring to counselling, and consistency is an important part of the therapeutic process.

Clear policies help support this work and ensure fairness for all clients.

 

Payments:

To support smooth practice operations and allow our time together to focus fully on therapy, session fees are required three (3) business days prior to your appointment.  Clients are asked to provide card details on file, which are securely stored within the practice management system and used to process session fees where payment is late or missed.

 

If you choose not to provide card details for secure storage on file, this will be taken as your preference to pay for appointments in full at the time of booking.

 

Appointments are only confirmed when payment is processed at the time of booking or a valid card is held securely on file.

 

Cancellations & Rescheduling:

• A minimum of 48 business hours’ notice is required to cancel or reschedule

• Cancellations with less than 48 business hours’ notice, or missed appointments, will incur a 100% cancellation fee

• Weekends are not included in the notice period, as the practice is closed

 

This fee is applied because the time has been reserved exclusively for you and is not able to be offered to another client at short notice. Cancellation fees are not subject to waiver.

 

With more than 48 business hours’ notice, you may choose:

• a refund (less a 15% administration fee), or

• a transfer of the full session fee to another appointment within 4 weeks

Repeated late cancellations or missed appointments may impact the ability to offer ongoing bookings.

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Additional Fees & Communication:

Letters, reports, or other written documentation are charged at the standard session rate in 15-minute increments.

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Any changes to fees will be communicated via email. Current terms are available via the Cancellation Fee link included in invoice communications.

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If you have any questions or concerns regarding fees, payments, or cancellations, please feel free to contact me.