​​At Anchoring Your Life Counselling

I believe that clear communication and transparency are essential.

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Talking about business can feel uncomfortable in a therapeutic space where the focus is on support and connection. Yet, acknowledging the practical aspects of therapy helps ensure both you, the client, and I, as your therapist, feel respected, valued and considered within our professional relationship.

 

To support this, all clients are informed upfront about my business policies. Before counselling begins, you’ll be asked to sign an agreement outlining the services provided, billing arrangements and cancellation policies. This ensures we share clear expectations, so you can feel confident knowing exactly how services operate. Any updates to these policies are published here, with a “Cancellation Fee” link included in every invoice email for easy reference.

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FEES, PAYMENTS & CANCELLATIONS POLICY

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I value the commitment you bring to counselling, and consistency really helps us build momentum toward your goals. When payments are delayed or cancellations happen at short notice - or occur often - it can interrupt that consistency and pre-planning. 

Clear policies help protect both your time and mine, ensuring fairness for all.

 

1.  PAYMENTS:

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To pre-plan sessions and focus our time together on therapy, payment is processed in advance.

• To confirm your appointment, payment is due three business days before your session.

• If there have been two or more late payments, payment is then required when booking.

 

2.  CANCELLATIONS & RESCHEDULING:

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Appointments cannot be filled at short notice and therefore require at least 48 hours’ notice if you need to cancel or reschedule.

• Cancellations or reschedules made with less than 48 hours’ notice, or missed appointments, will incur a 100% cancellation fee to cover the time reserved.

• Weekends are not included in the notice period, as the practice is closed on these days.

• If cancellations occur two or more times, I may not be able to offer further appointments.

• With more than 48 hours’ notice, you can choose either:

• - a refund (less a 15% administration fee), or

• - a full transfer of fees to another booked service (within 4 weeks).

 

3.  FEE NOTIFICATIONS & ADDITIONAL CHARGES

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• If you require letters, reports, or other written documents, these are billed at the standard service rate in 15-minute increments.

• Any changes to service fees will be communicated by email.

• Payment of an invoice confirms acceptance of the Terms as of the invoice date.

Current terms and conditions can be found by following the "Cancellation Fee" link included in all invoice emails. 

 

If you ever have questions or concerns about fees, payments or cancellations, please feel free to contact me.