​​At Anchoring Your Life Counselling, transparency is at the heart of my practice.

I believe that clear communication and mutual understanding create a foundation of trust.

 

To ensure this, all clients are informed upfront about business policies. Before beginning counselling, every client signs an agreement outlining services, billing and cancellation terms. This ensures that expectations are clear and you can feel confident knowing exactly how services operate.  Any changes to these terms are updated here and a 'cancellation fee' link to this page is included in all automated appointment emails.

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BILLING, CANCELLATIONS AND REFUNDS POLICY

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Talking about money can feel uncomfortable, especially in a therapeutic setting where trust, support and connection are the focus. However, acknowledging the financial aspect of therapy is essential to ensure that both the client and practitioner feel respected, valued and considered within the professional relationship and to ensure that the practice is sustainable.

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Late payments and cancellations disrupt effective session planning and the ability to support all clients.  Appointments are unable to be filled at short notice, therefore, cancellation fees are not intended to generate revenue but to compensate for lost time and income.

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Anchoring Your Life Counselling operates a strict 48-hour cancellation policy, however, please provide as much notice as possible so that your session can be attempted to be filled. If it is filled, the cancellation fee will be waived. As the practice is closed on weekends, these days are not included in the notice period.  If you are facing an emergency, please contact the office as extenuating personal circumstances will be taken into consideration.

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In a commitment to transparency, you will be able to review these financial terms, any updates and reminders via the automated appointment emails and SMS messages sent by the practice.

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While reminders are provided as a courtesy, system errors can occur, so please do not rely on them solely. It remains your responsibility to manage your appointments, make timely payments and notify the practice in advance if you are unable to attend.

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To maintain the quality of care you deserve, please pay particular attention to the following:

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• Payment is required three business days in advance to confirm your attendance.

• Invoice payment confirms acceptance of the terms in effect at the time of payment.

• Late payments necessitate that future appointments are paid at the time of booking.

• Appointments cancelled with less than 48 hours' notice or not cancelled will incur a full charge.

• Repeat late payments, cancellations, or non-payment may result in termination of future appointments.

• Refunds will be subject to a $20 administration fee.

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