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Abstract Black Wave

Commonly Asked Questions

Find your answers here to the most commonly asked questions about counselling

  • How long do I have to wait for an appointment?
    Wait times can vary from a week to a month, depending on the demand for the day and time you want. If you're available for earlier daytime appointments and are flexible with times, it's likely I can see you within a much shorter time frame. If you need specific days and/or times due to other commitments or to fit in with your partner then wait times can vary and it is best to book in advance for regular sessions. To see my availability please get in touch with me on 0490 061 761 or you can view my calendar online:-
  • What is the cost of therapy?
    Session fees vary depending on what service you require. To find out more about my fees you can get in touch with me on 0490 061 761 or you can view my fees online here:-
  • Do you offer rebates or discounts?
    I am a Provider for a number of private healthcare funds. Members of private healthcare funds may be entitled to a rebate if you are eligible and will need to check this with your healthcare provider. The healthcare funds are as listed: Medibank Private ahm Police Health Fund Emergency Services Health Westfund Health GMHBA CUA Health (hbf) St Lukes Health Phoenix Health Fund Doctors Health Fund GU Health
  • What if I need to reschedule or cancel my appointment?
    It is understandable that there may be circumstances beyond your control that may lead to an appointment being missed or cancelled with short notice, however, in order to continue to operate a supportive service, it is necessary to charge a fee for all missed appointments and short notice cancellations/rescheduled appointments. If you are unable to attend an appointment, it is essential that you get in contact as soon as possible to advise you will not be attending. Efforts will be made to reschedule your appointment in a timely manner; however, the full cancellation fee for the missed/cancelled/rescheduled appointment will still apply where 48 business hours or less is given.
  • When do I pay for each session?
    Payment is due three business days prior to your appointment. Payments can be made online via direct transfer or by debit/credit card on receipt of the invoice.
  • How will I know if you're the right Counsellor for me?
    Firstly, I suggest you read my about page so that you can get a good sense of who I am:- Secondly, I offer a free 15-minute telephone call as a starting point so we can speak together about how I may be able to help you. You can get a good sense of me on this call and if we ‘click’. Finally, if it feels like a good fit for both of us, we’ll book your first counselling session. If I don’t think I'm the best counsellor for you when we speak on the phone, I'll refer you to someone who may be better suited to helping you with your issue.
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