General FAQ's

Frequently asked questions

How can counselling help me?

It is not very often that we are truly heard and without fear of judgement from those listening. Counselling provides you with a place where you can speak about your situation openly and honestly. Counselling helps you to see your situation more clearly in order to determine what the causes are and more importantly to help you provide solutions to resolve your issues.

What is counselling like?

Counselling is like having a conversation with someone but where the only persons situation that matters, is yours. The session is about ensuring you are comfortable and at ease with what you want to discuss as well as being secure in the knowledge that everything we talk about is confidential.

What will we discuss in counselling?

That is entirely up to you. You will be asked what brought you to counselling and you can say as much or as little as you feel comfortable with and we will start where you are. The more willing you are to talk about your situation and the more open and honest you can be will result in more benefit for you from the session.

Does what we talk about in counselling remain private?

Absolutely! Everything we speak about is held in the strictest confidence and can only be divulged with your written consent, in the event you may be at risk of harming yourself or another or should there be a court order. In any of these events, you will be informed.

Will Medicare cover our sessions? How does that work?

I have factored the Medicare rebate into my pricing so you should not pay any more seeing me privately than you would accessing the Mental Health Care Plan and receiving a Medicare rebate. The difference is that your sessions with me are completely confidential and private. As you do not require a referral from your GP to see me, they do not need to diagnose you with a condition and record this diagnosis on your medical records. This means that if this information is not recorded, there is nothing to be accessed by organisations such as insurance companies and employers which can potentially have a negative impact on your future career paths or insurance applications. Many jobs require you to discuss your past 'treatments' and having a referral for a mental condition is not beneficial for those wanting to avoid such issues. Yes, children who have mental health referrals do have to list this in interviews when they get older and this can negatively impact their job applications especially with specific roles.

When do I pay for each session?

Payment is required three business days prior to your appointment and can either be done via direct transfer or by debit/credit card.

What if I cannot make a session?

In appreciation of the fact that all clients time is valuable as well as the practice and to ensure that someone else is able to reap the benefit of your missed session, at least 48 hours notice will be required to ensure a full refund. Circumstances do change and this is completely understandable so in the event of a medical emergency within this timeframe, please contact the practice directly.

What credentials should I be looking for when choosing a Counsellor?

In Australia there is no regulation around who can call themselves a Counsellor. For this reason, it is imperative that who you see is actually qualified and preferably a member of a counselling association such as ACA. Being a registered Counsellor means that they have to abide by certain rules each year, such as constantly upskilling themselves through training and seeing a Supervisor to ensure they are in the best place both mentally and physically to be of service to clients.